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Inspection report

Date of Inspection: 7 November 2013
Date of Publication: 4 December 2013
Inspection Report published 04 December 2013 PDF | 74.73 KB

Overview

Inspection carried out on 7 November 2013

During a routine inspection

During our inspection we spoke to eight people who lived in the home. The majority of them were very complimentary about the care they received and the staff who supported them. One person said; "The staff are lovely. They can't do enough for you." Another person said; "I've been here a while. The staff are very kind, I can't fault them and it's very smooth flowing here."

We looked at the food provided in the home and the way the home met people's nutritional needs and we found that on the whole they did this well. People who lived in the home said that the food was very good and they enjoyed it.

We looked at the arrangements in place to protect people from harm and abuse. We found that the staff knew what they would do if they had some concerns.

During this inspection we looked at the support available for staff as at our previous inspection we had some concerns. We found that the support for staff had improved and they were receiving more supervision and training.

We looked at the home's systems for ensuring that they provided a quality service. We found that these were generally good and that the systems relating to monitoring the care provided were completed on a monthly basis.