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Archived: Manchester Shared Lives

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 15 October 2013

During a routine inspection

People using the services provided by Manchester Shared Lives told us they were well supported by their provider. One person told us �I like doing lots of things and [the person providing their support] comes with me so I can do them�. Another person said �if I am not well [the person providing their support] takes me to see the doctor and nurse so I can get better�. They appeared to be happy and content and we spoke with them whilst they were being supported to attend a day centre near the scheme.

We spoke with some of the providers who supported people using the service. One person said �The support they [staff from the scheme] provide is really very good, they visit and do reviews regularly and you can always access advice from them very quickly.� Another person said �I have every confidence in them. They are very helpful and responded very quickly whenever there have been any urgent issues that I needed help or advice with.�

Suitable action had been taken to support people using the service who were not always able to make their own decisions. The arrangements to provide personal care and support and keep people safe were found to be appropriate and effective. Staff were being properly supported and a system was in place to assess and monitor the quality and safety of the service provided.

Inspection carried out on 30 January 2013

During a routine inspection

Customers of the scheme told us they were treated well, spoken to properly by their provider and were provided with their own bedroom. They also told us that they were supported by their provider to become involved in social and recreational activities in the community. Comments made included;

�They (provider) are very nice and kind.�

�I have my own bedroom where I can go if I like to be on my own for a bit.�

�I like to go to the pictures and the park. I have been on holiday to Blackpool with (provider).�

We spoke with people who were providing support to the schemes customers. They told us that staff from the scheme made regular checks (including unannounced visits) to ensure customers were being supported safely and effectively.

We found that suitable arrangements had been made to ensure customer�s health and welfare needs were appropriately met and keep them safe. The scheme provided suitably trained staff to support providers and customers. A suitable system to deal with complaints was being operated.

Inspection carried out on 19 April 2012

During a routine inspection

We haven�t been able to speak with people using the service because we were reviewing the compliance of the scheme. However we gathered evidence of people�s experiences of the service by reviewing completed customer and provider surveys and inspecting how the scheme was monitoring and reviewing the quality of the service provided.