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Archived: Manchester Shared Lives

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All reports

Inspection report

Date of Inspection: 19 April 2012
Date of Publication: 11 May 2012
Inspection Report published 11 May 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The staff of the scheme and the providers who supported the customers of the scheme received appropriate training and support.

User experience

We haven’t been able to speak with people using the service because we were reviewing the compliance of the scheme. However we gathered evidence of people’s experiences of the service by reviewing completed customer and provider surveys and inspecting how the scheme was monitoring and reviewing the quality of the service provided. We found that people using the service responded favourably about the care and support they received from providers and the care support staff of the scheme, and that when issues were identified they were addressed appropriately.

Other evidence

At the time of our visit the senior staff of the scheme employed and supervised a team of nine placement workers. The placement workers each had a caseload and supported the approved providers of the scheme and the customers who were in turn supported by the providers. The senior manager informed us that a training plan was in place to ensure placement workers provide such support safely and effectively. During our visit we looked at that plan. It detailed what training had been provided to each placement worker and when that training had been delivered. The plan was up to date and reflected that placement workers were being provided with regular and appropriate training. It was also noted that most of the support staff held a National Vocational Qualification (NVQ) in care. All newly appointed placement workers were provided with appropriate induction training. Each placement worker had their own portfolio of training that was audited on a regular basis by a senior manager of the scheme.

Placement workers spoken with told us that they were well supported by the senior managers of the scheme manager and that their views were listened to and respected. They could voice their views individually or at regular staff meetings. All confirmed that they had regular supervision meetings/appraisals with their supervisor that included a review of their training needs. These meetings were being documented and we were shown a number of such records. All the placement workers spoken with confirmed they were readily able to access training - including training to support the particular specialised needs of customers.

Training was also being provided to Providers who were approved to support the customers of the scheme. This also included training to enable them to support customers with specialised needs.