You are here

Lincoln Healthcare Group Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 1 December 2017

Lincoln Healthcare Group Limited is based in Newcastle and provides personal care and support to people living in their own homes. The service currently supported people living in Newcastle and North Tyneside but also covered Gateshead and Northumberland areas when required. At the time of our inspection there were 28 people using the service.

This inspection took place on 17, 19 and 23 October 2017 and was announced as we intended to visit people in their own homes and wanted to ensure management were present in the main office. We last inspected this service in July 2015, at which time we found them to be meeting all the regulations and rated the service as good overall.

The service had a registered manager who had been registered with the Care Quality Commission (CQC) since 2012. During the inspection we were informed that the current registered manager had changed roles within the organisation and intended to deregister. There was a new manager who was in the process of applying to the Commission to become registered. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us that staff managed their medicines safely although procedures needed to be updated, including records kept. We have made a recommendation about this.

People told us they felt safe living at their homes with support from staff. Staff understood their responsibilities to report any safeguarding concerns to the manager. People and staff told us they felt there were enough staff employed at the service and we confirmed this through records.

Risks had been identified and measures put in place to minimise the risks to people and staff. Accidents and incidents were recorded and monitored.

People told us they were supported by staff to maintain their nutritional needs. Staff were trained and received support from the management team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People and their relatives knew how to complain if they felt this was necessary.

People were respected and their dignity was maintained. Staff displayed kind and caring attitudes and treated people as individuals. People’s care needs were detailed, recorded and reviewed by staff with input from people, relatives and other relevant individuals. The provider was in the process of reviewing its care recording procedures.

Staff told us they worked well as a team. They felt supported by the manager and the provider who staff said were approachable and made them feel valued.

Audits and checks of the service were in place to monitor the quality and safety of the service and the manager was in the process of reviewing their medicines audits and checks. Surveys were used to gather feedback from people about the service they received.

Inspection areas

Safe

Requires improvement

Updated 1 December 2017

The service was not always consistently safe.

Medicines procedures needed to be reviewed and improved.

People told us they felt safe. Safeguarding procedures were followed correctly and staff understood their role.

Risk assessments were completed and emergency procedures were in place.

Safe staff recruitment procedures were followed.

Effective

Good

Updated 1 December 2017

The service remains good.

Caring

Good

Updated 1 December 2017

The service remains good.

Responsive

Good

Updated 1 December 2017

The service remains good.

Well-led

Good

Updated 1 December 2017

The service remains good.