Archived: 141 Vicarage Farm Road

Updated 11 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector carried out this inspection.

Service and service type:

141 Vicarage Farm Road is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was unannounced.

What we did:

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. Prior to the inspection we also looked at the information we held on the service including the provider's last inspection, notifications of significant events and safeguarding alerts. Notifications are for certain changes, events and incidents affecting the service or the people who use it that providers are required to notify us about. We also contacted the local authority's safeguarding, commissioning and community mental health teams to gather information about their views of the service.

During the inspection we observed how staff interacted with people. We spoke with six people using the service, a team leader, activity co-ordinator and the registered manager.

We viewed the care records of four people using the service and three staff files that included recruitment. We looked at training, supervision and appraisal records for all staff. We also looked at medicines management for people who used the service and records relating to the management of the service including service checks and audits.

Updated 11 April 2019

About the service:

• 141 Vicarage Farm Road is part of Instant Care Solutions Limited. The service offers personal care for up to ten people with mental health needs. At the time of the inspection 10 people were using the service.

People’s experience of using this service:

• The provider had systems in place to safeguard people from the risk of abuse and staff knew how to respond to possible safeguarding concerns. There were also systems in place to identify and mitigate risks.

• Safe recruitment procedures were in place and there were enough staff to meet people’s needs.

• Medicines were managed and administered safely.

• People’s needs were assessed prior to moving to the home. Care and support were delivered and monitored in line with current guidance.

• Staff had up to date training, supervision and annual appraisals to develop the necessary skills to support people using the service.

• People were supported to maintain healthier lives and access healthcare services appropriately.

• The provider acted in accordance with the Mental Capacity Act 2005 (MCA).

• People told us staff were kind and respectful of their wishes and provided support in a respectful manner.

• People were involved in planning their care. Care plans contained details of how to meet people’s individual needs.

• There was a complaints procedure in place and the provider responded to complaints appropriately.

• The provider had systems in place to monitor, manage and improve service delivery and to improve the care and support provided to people.

• People using the service and staff reported the registered manager and team leader were available, listened and actively promoted an open and transparent work environment.

Rating at last inspection:

• The last comprehensive inspection was 26 June 2016. We rated the service ‘good’ overall.

Why we inspected:

• This was a planned inspection based on the previous rating.

Follow up:

• We will monitor all information received about the service to understand any risks that may arise and to ensure the next planned inspection is scheduled accordingly. If any concerning information is received, we may inspect sooner.