You are here

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 5 January 2019

About the service: Lyncroft Care Home is a care home. People in care homes receive accommodation and personal care under one contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection. Lyncroft Care Home provides a service for up to 39 older people, some of whom may be living with dementia. At the time of the inspection there 27 people living at the service. Accommodation is provided over two floors and people have access to communal areas. There was extensive planned building work in progress at the time of this inspection.

People’s experience of using this service:

¿ People continued to feel safe living at the service. Risks in relation to people’s health, safety and welfare had been identified and action taken where appropriate. Staffing levels were appropriate to meet the needs of the people using the service. Medicines were safely managed. The home was clean and tidy. There were systems in place to monitor incidents and accidents and learn from these.

¿ Staff were skilled and competent and knew the people they supported well. People’s care, health and cultural needs were identified so staff could meet these. People had their nutritional needs met. People were supported to maintain good health. Staff made referrals to health professionals when required. Staff worked within the principles of the Mental Capacity Act (MCA) 2005 and ensured people consented to their care.

¿ People continued to receive care from staff who were kind and caring. People’s privacy and dignity was protected and promoted. People had developed positive relationships with staff who had a good understanding of their needs and preferences.

¿ People received person centred care that met their needs. Care plans gave details of how people would like their needs met. People took part in a range of group and one-to-one activities depending on their preferences. People said they knew how to make a complaint if needed.

¿ People, relatives and staff told us the service was well managed and had an open and friendly culture. Staff said the service had a family atmosphere and they felt well-supported. Managers and staff worked in partnership with other agencies to ensure people got the care and support they needed.

Rating at last inspection: Good (report published 19 August 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remains Good.

Follow up: We will continue to monitor all intelligence received about the service to ensure the next inspection is scheduled accordingly.

Inspection areas



Updated 5 January 2019

The service was safe

Details are in our Safe findings below



Updated 5 January 2019

The service was effective

Details are in our Effective findings below.



Updated 5 January 2019

The service was caring

Details are in our Caring findings below.



Updated 5 January 2019

The service was responsive

Details are in our Responsive findings below



Updated 5 January 2019

The service was well-led

Details are in our Well-Led findings below.