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Inspection Summary

Overall summary & rating


Updated 22 August 2019

About the service:

Kensington Lodge is a care home that provides personal care for up to 18 people in one adapted building. At the time of the inspection 16 people were living in the care home. Most people were living with dementia.

People’s experience of using this service:

People were supported by staff who had the skills and knowledge to meet their needs safely and effectively. Views of people, relatives and health professionals were valued and used to make improvements to the care and support people received.

People's care needs were being met in line with their personal preferences. The service responded promptly when people’s needs changed. The service worked very well with other health professionals to make sure people’s care needs were met.

People were actively involved, as much as they were able, in making decisions about their care. Where people were unable to make their wishes known, staff supported them in the least restrictive way and in their best interests.

Staff felt they were valued and respected by the registered manager and the deputy manager, who sought their involvement to improve and develop the service.

People were supported by staff who were caring, kind and thoughtful, who showed respect for dignity and privacy, and promoted independence.

The service was very well managed, by a registered manager and deputy manager who were described as, ‘very professional’ and, ‘brilliant’. Quality assurance systems, including audits, feedback from people who used the service, staff and health professionals were all used to make continuous improvements to the quality of the service people received.

Rating at last inspection: The last rating for this service was good (published December 2016).

Why we inspected: This was a planned inspection. The service was rated Good overall. This was based on the findings at this inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 22 August 2019

The service was safe

Details are in our Safe findings below.



Updated 22 August 2019

The service was effective

Details are in our Effective findings below.



Updated 22 August 2019

The service was caring

Details are in our Caring findings below.



Updated 22 August 2019

The service was responsive

Details are in our Responsive findings below.



Updated 22 August 2019

The service was well-led

Details are in our Well-Led findings below.