Sea Bank House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People were assessed daily by staff who knew them well, with updates shared at daily meetings. A staff member said, “We are a small home and know each other and the residents well, which means we can tell if anything is wrong or a resident is off colour.”

Systems were in place to assess people’s needs where possible prior to admission to the home. Risk assessments and care plans were reviewed on a regular basis, audited by the registered manager. We saw evidence of this process and changes made to people’s support when needed.

The provider always planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation. They worked to develop evidence-based good practice and standards.

Staff were able to tell us how they supported people with their eating and drinking and promoted choice in their dietary needs. Staff knew people’s dietary needs and who required dignified support at mealtimes. One person said, “I struggle a bit, but the staff know me well and what I need to make mealtimes enjoyable.”

The provider always worked well across teams and services to support people. They shared thorough assessments of people’s needs when they moved between different services.

Staff were able to tell us about people’s care and what support they required. The registered manager worked with different health and social care services to support people's needs. A visiting health professional said, “We know when we come here, we get accurate information about individuals they are very good at information gathering for what we need when visiting.”

Staff spoken with explained they have a good teamwork ethic and communication between staff and the registered manager was good. One staff member told us, “We are a closely knit group and work so well together.”

The provider always supported people to manage their health and wellbeing to fully maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The registered manager and staff worked with relatives and healthcare professionals to ensure people had access to healthcare. Health professionals including district nurses, visited regularly to review people’s health needs. Comments from a visiting health professional confirmed how well staff supported them with up-to-date information on individual needs.

The provider monitored all people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves.

People and their relatives told us they received positive outcomes from staff and the registered manager. People described the care they received as person-centred. For example, 1 person said, “They work so hard, but they know me so well and I get everything I need when I need it.”

The provider always carefully explained to people what their rights around consent were, made sure they fully understood them and always fully respected these when delivering person-centred care and treatment.

Staff had received training in understanding the Mental Capacity Act [MCA] and understood people's right to make their own choices and decisions if possible.

We observed staff gain consent from people before completing any tasks. For example, 1 person required help from a dining chair to a lounge chair. The staff member explained what they were doing, to check they were comfortable in letting the staff member support them. Consent for care and treatment was obtained in people’s care plans and records.