Sea Bank House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was good at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect.

We observed staff talking with people in a respectful and compassionate manner. This was confirmed by people we spoke with. Comments from people included, “It’s good care here I like that I don’t have to cook for myself we have a nice caring cook.” A relative said, “They are so nice and always respectful to me, and I come here a lot.”

The provider treated people as individuals and was conscious in how they made sure people’s care, support and treatment met people’s needs and preferences. The provider took account of people’s culture and unique backgrounds and protected characteristics.

Staff took into account people’s strengths and abilities. For example, one person really liked to visit the local area, and it made them feel happy to do so. The staff ensured they were available to support the person allowing as much independence as required. The person said, “They are so kind and caring, they go above what they should do.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The staff and registered manager promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. A relative said, “We are encouraged to make decisions ourselves in terms of care, the staff are very good.” People’s personal, cultural, social and religious needs were understood and respected. Staff placed great importance on supporting people’s independence. One staff member said, “Their wellbeing and choice are our priority.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We saw evidence during our visit of staff taking action quickly for people who required care. For example, one person needed the toilet quickly having not felt well. The staff responded immediately and respected the person’s dignity and privacy. We later spoke with the person who praised the staff for reacting quickly to help them.

The provider always cared about and promoted the wellbeing of their staff and at supporting and enabling staff to always deliver person-centred care.

Staff told us they enjoyed working at the home and the registered manager was supportive. One staff member said, “I enjoy working here and we get on like a big family and support each other.”