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Dimensions Tyneside Domiciliary Care Office Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 8 December 2017

Dimensions Tyneside Domiciliary Care Office provides personal care and support to people with learning and physical disabilities living in their own homes and in supported living arrangements. At the time of the inspection, services were provided to 39 people who lived in the Newcastle upon Tyne, Northumberland and South Tyneside areas.

At the last inspection in June 2015 the service was rated 'Good'. At this inspection we found the service remained 'Good'.

The service had established systems for protecting people from abuse and responding to any safeguarding concerns. People’s care was planned to prevent and reduce risks to their safety and welfare.

New staff were properly checked and vetted and there were sufficient staff employed to support people safely and provide continuity of care. The staff team received appropriate training and supervision in their roles to ensure they provided effective care.

Suitable arrangements were in place to assist people in maintaining good health and taking their prescribed medicines. Staff supported people in meeting their dietary needs and, where able, to be involved in planning and preparing meals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their families had formed good relationships with the staff and told us they were kind, caring and respectful. The service was committed to giving people information in a way they could understand. People were encouraged, wherever possible, to be independent and make choices and decisions about their care.

Person-centred care plans were in place which addressed the individual’s needs, preferences and the outcomes they wanted to achieve. People were supported to maintain relationships, engage in social activities and be included in their local and wider communities.

A range of methods were used to help people give their feedback and influence the standards of the service they received. Complaints were taken seriously and acted upon.

The management worked inclusively, promoted an open culture and provided leadership to staff. The quality of the service was continuously monitored and developed.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 8 December 2017

The service remains good.

Effective

Good

Updated 8 December 2017

The service remains good.

Caring

Good

Updated 8 December 2017

The service remains good.

Responsive

Good

Updated 8 December 2017

The service remains good.

Well-led

Good

Updated 8 December 2017

The service remains good.