Mayflower Care Home

Updated 17 October 2025

Date of assessment: 24 November 2025 to 08 December 2025. Mayflower Care Home is a residential care home providing accommodation for persons who require nursing or personal care. Mayflower Care Home is run by 2 companies, as a dual registration, and both are jointly responsible for the services at the home. This provider has been inspected previously. We completed this assessment after receiving concerns about risk management and safeguarding.

The service is registered to provide support to 76 older people, younger adults, people with a sensory impairment, people with a physical disability and people living with dementia. At the time of our assessment 71 people lived at the service.

At our last assessment the provider had failed to manage risks effectively. At this assessment we found the quality of the service had deteriorated. We identified 4 breaches of the regulations relating to staffing, management of risk, infection control, premises and equipment, and governance.

There had been a lack of clinical and management oversight of constipation risks because systems had not been embedded to review bowel charts for people who suffered with constipation. Staff had not always received training and support to enable them to meet the assessed needs of people. The provider had failed to maintain equipment at the service which put people at risk of harm. Some areas of the service smelt of stale urine. The systems to monitor the quality and safety of the service were not always effective. When shortfalls had been identified, action had not always been taken in a timely manner to make improvements and the shortfalls continued.

Staff were recruited safely. Staff treated people with kindness and knew people well. Staff spent time with people encouraging them to participate in activities and maintain important relationships with their families and friends. Staff received welfare and support packages to support them in their lives.

We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 17 October 2025

We carried out a short observational framework for inspection (SOFI) and observed staff engaging with people in a kind and patient way. SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We observed some kind and caring interactions between staff and people. People's feedback about the service they received was generally positive. Comments included, “It is very well staffed”; “They know me very well, some of them call me [nickname]”; “If I need them, they are here to help me” and “I like the activity lady and the dog.” Relatives told us they were happy with the care and support their loved ones received. Comments included, “I am happy with how the home is run”; “They are superstars, it isn’t an easy job”; “The staff are very kind and friendly”; “They are always very smiley and friendly. They are very caring”; “I like how accessible the staff are, and I can always talk to someone if I need to and I usually see the same faces in the staff when I visit” and “I like the environment, he is safe.” While people expressed general satisfaction with their care, our assessment found elements of care did not always meet the expected standards.