22 September 2011
During a routine inspection
We also spoke with seven people using services and they all said they were happy and settled living at Braywood Gardens and their needs were met.
One person said their relative had dealt with their admission and received all the information they needed.
One person said they were spending the day at the home to see if they liked it before they made a decision to move in.
Two people knew they had a plan of care in place and that they could see this is if they wanted to, however both stated that they did not feel the need as staff supported them in the way that they liked. Whereas three people spoken with did not know they had a plan of care in place; however they also felt staff knew their preferences.
Two people said staff always asked them their consent before they supported them.
Five people said there were some activities arranged, however they would like more to do. One person said that they were bored as they simply sat around for most of the day.
Two people said they were looked after well and staff were very attentive to their needs. Three people said they could see the doctor and other professionals such as the dentist when they needed to.
Four people said that they could make their own choices and decisions about how they spend their time and the support that they received.
One person said they were happy living at the home and had no concerns about the care. Two people said they felt safe living at the home and that staff were kind and caring at all times. Four people spoken with said they knew who to speak with if they had any concerns. Two people said they felt concerns would be listened to and addressed if raised.
Three people using services said they received their medication as required.
One person said: 'the staff are marvellous, they lift your spirits and cheer you up with their banter, singing and dancing. I have a very good relationship with staff; they listen to me and act upon what I say.'
Another person said: 'I have good relationships with staff; they care about us and respect us.'
Three people said staff were very busy and seemed to be short of staff at times, but this was not often and they did not feel it impacted upon their care.
One person said they could attend 'residents meetings' if they wished but they could tell staff at any time if they felt that improvements were needed.
One person said that any suggestions were listened to and acted upon.
One person said: 'its like a hotel here, you get the best service, it is marvellous'.