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Ace Care 4 U Limited Also known as Ace Care

Overall: Good read more about inspection ratings

Jarodale House, 7 Gregory Boulevard, Nottingham, Nottinghamshire, NG7 6LB (0115) 970 5832

Provided and run by:
Ace Care 4 U Limited

Latest inspection summary

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Background to this inspection

Updated 28 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was conducted by one inspector, an assistant inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Ace Care 4 U is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had two managers registered with the Care Quality commission. This meant that they are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We sought feedback from the local authority and professionals who work with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We reviewed other information we had received since the last inspection. We used all of this information to plan our inspection.

During the inspection

We spoke with ten people who used the service and nine relatives about their experience of the care provided. We spoke with nine members of staff including the registered managers, senior care workers, care workers and administration staff.

We reviewed a range of records. This included six people’s care records and multiple medication records. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with two professionals who regularly visit the service.

Overall inspection

Good

Updated 28 February 2020

About the service

Ace Care 4 U is a domiciliary care agency providing personal care to people in their homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 115 people using the service at the time of the inspection.

People’s experience of using this service and what we found

People told us they felt safe and they received safe care. Staff understood how to recognise signs of abuse and how to report concerns.

People had up to date risk assessments around their needs and environmental safety checks were in place to ensure people and staff were safe from harm.

There were satisfactory numbers of staff to support people. Pre-employment checks were undertaken on new staff to ensure they were suitable to work at the service.

People told us staff were kind, caring and respectful. Staff involved people in choices about their care and respected their right to privacy and treated them with dignity. Staff had a good understanding of people’s needs. People’s end of life wishes were discussed. People felt able to complain openly if they needed to.

People were supported with their medicines in a safe and timely way. People’s nutritional needs were well supported. Staff monitored people’s healthcare needs to ensure they received the appropriate care that met their needs.

The service was well-led. Staff told us they felt supported by the management team. People and their relatives had the opportunity to give regular feedback on how the service was run. The management team had made recent improvements to the monitoring of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 10 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.