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Ace Care 4 U Limited Good Also known as Ace Care

Inspection Summary

Overall summary & rating


Updated 28 February 2020

About the service

Ace Care 4 U is a domiciliary care agency providing personal care to people in their homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 115 people using the service at the time of the inspection.

People’s experience of using this service and what we found

People told us they felt safe and they received safe care. Staff understood how to recognise signs of abuse and how to report concerns.

People had up to date risk assessments around their needs and environmental safety checks were in place to ensure people and staff were safe from harm.

There were satisfactory numbers of staff to support people. Pre-employment checks were undertaken on new staff to ensure they were suitable to work at the service.

People told us staff were kind, caring and respectful. Staff involved people in choices about their care and respected their right to privacy and treated them with dignity. Staff had a good understanding of people’s needs. People’s end of life wishes were discussed. People felt able to complain openly if they needed to.

People were supported with their medicines in a safe and timely way. People’s nutritional needs were well supported. Staff monitored people’s healthcare needs to ensure they received the appropriate care that met their needs.

The service was well-led. Staff told us they felt supported by the management team. People and their relatives had the opportunity to give regular feedback on how the service was run. The management team had made recent improvements to the monitoring of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 10 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 February 2020

The service was safe.

Details are in our safe findings below.



Updated 28 February 2020

The service was effective.

Details are in our effective findings below.



Updated 28 February 2020

The service was caring.

Details are in our caring findings below.



Updated 28 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 28 February 2020

The service was well-led.

Details are in our well-led findings below.