Updated 2 March 2026
Extra Care Services is a domiciliary care agency. It provides personal care to people living in their own flats within the local authority run housing complex benefitting from communal areas. It provides a service to older and younger adults. At the time of our assessment 26 people were using the service. We carried out a comprehensive assessment of Extra Care Services between 10 and 20 March 2026. An announced visit was carried out at the service on 12 March 2026.
During our assessment we found that the service had a positive safety culture where staff listened to concerns and took appropriate action following incidents. Staff understood safeguarding principles and people told us they felt safe. However, risk management practices were not consistently robust, with some care plans lacking detail.
Feedback about staff was positive, and staff had been supported to receive adequate induction, training and supervisions. Some improvements were still required to ensure recruitment checks fully aligned with the Health and Social Care Act, providing stronger assurance that staff employed were suitable and safe.
The service delivered effective care, with people involved in assessments and supported to achieve positive outcomes. People were treated with kindness, dignity and respect, and staff promoted independence, choice and engagement in social activities. Although people lived in their own flats, they were able to use on site communal facilities, including a café and lounge, either independently or with support. This helped ensure people could access social opportunities whenever they needed them. We found care to be person-centred.
The service shared a clear vision and feedback shared about management was positive. Management promoted an open culture where staff felt able to speak up. The service demonstrated a commitment to learning and continued improvement.