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Archived: Sutton Manor Good

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Inspection Summary


Overall summary & rating

Good

Updated 27 July 2016

The inspection took place on 25 and 26 February 2016 and was unannounced.

Sutton Manor is registered to provide accommodation and personal care for 45 people. At the time of the inspection there were 39 people including some people living with dementia using the service.

On the day of our inspection there was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

All of the people that we spoke with told us they felt safe. Staff demonstrated a good awareness of their role and responsibilities regarding protecting people from harm.

Staffing levels were adequate to meet people’s needs. Staff were recruited through safe recruitment practices. Medicines were safely administered and stored.

Staff received an induction, training and supervision and felt supported by the registered manager. People received sufficient to eat and drink. People had access to healthcare services.

People and their relatives told us that the staff were very caring and people felt listened to. Staff were aware of people's support needs and their personal preferences. People and/or their relatives were involved in the development and review of their care plans. People told us that they were encouraged to be independent and staff respected people’s privacy and dignity.

Daily records were up to date and gave a comprehensive overview of what had occurred for that person People told us and we saw that they had the opportunity to take part in a variety of activities Complaints were dealt with in a timely manner.

People, relatives and staff said the registered manager was supportive, approachable and listened to them. People and their relatives were involved or had opportunities to be involved in the development of the service. The registered manager felt well supported by their manager. There were systems in place to monitor and improve the quality of the service provided.

Inspection areas

Safe

Good

Updated 27 July 2016

The service was safe.

People who used the service felt safe and staff understood how to protect people from harm.

Sufficient staff were on duty to meet people�s needs and they were recruited through safe recruitment practices.

Medicines were safely managed.

Effective

Good

Updated 27 July 2016

The service was effective.

Staff received an induction to prepare them for their role and they received regular supervision and training.

People�s health and nutritional needs were met.

People�s day to day health needs were met by the staff and advice was sought by healthcare professionals were required.

Caring

Good

Updated 27 July 2016

The service was caring.

Staff treated people with respect and were knowledgeable about people�s needs and preferences.

People were encouraged to be independent and supported to contribute to decisions relating to their care.

Staff respected people�s privacy and dignity.

Responsive

Good

Updated 27 July 2016

The service was responsive.

Care plans gave guidance to staff on how to support people.

A wide range of activities were available.

Complaints were dealt with in a timely manner.

Well-led

Good

Updated 27 July 2016

The service was well led.

The culture of the service was positive and inclusive.

The management were described as approachable by staff and families.

Feedback was regularly sought from families and comments and suggestions acted on.

Systems were in place to monitor and review the quality of the service provided to people to ensure that they received a good standard of care.