Angels Healthcare Solutions Ltd

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People told us they were involved in their care plan. One person told us, “I am fully involved, and my care needs are reviewed with [registered manager].” A relative told us, “I have been sent the care document. I have signed to agree to the care delivery. They just had a review last week and I spent an hour and a half going through it and agreeing to it.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. A relative told us, “The staff do appear to be well trained. All the conversations I have had with them have all been professional. They seem well trained to do their jobs.” A staff member told us, “We get training from the company. We do Care Skills. Some training is done face to face and online.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. We saw people had their needs assessed prior to receiving care. One person told us, “Staff support me with other professionals involved in my care.” Staff told us how they supported people around appointments to make sure they had the right support they needed.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. One person told us, “I am getting healthier they [staff] support me walking.” A relative told us, “The staff are recording what [name] is eating and drinking properly.” A staff member told us, “We record in the care plans what we provide if they have eaten and taken fluid. We always assess people when we are visiting. If they are changing visibly, we record this and inform team leaders.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. A relative told us, “I have had no issues with this. All I can see is the improvement in [name] since they have been providing a care package to him.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff demonstrated understanding of the principles of consent and the Mental Capacity Act 2005, including how to assess capacity and act in a person’s best interests when required. One person told us, “The staff are lovely they always ask me before doing anything.”