Angels Healthcare Solutions Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. One person told us, “The staff are good, they have time for me.” A relative told us, “They are lovely girls that work with [name]. They are so respectful. They laugh and joke with [name] all the time.” A staff member told us, “I always inform people about what I am going to do before I do it. I always have a good chat with them. If someone is not in the mood to talk, I respect that.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans supported up to date information for staff to follow. One person told us, “Staff support me to join in prayers at the Temple. They respect this by covering their heads.” A staff member told us, “I have people that come from different cultures. The person’s beliefs are listened to, and they are respected. This is all recorded in the person’s file.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us they were able to choose what they would like to do. One person told us, “I let staff know what I want to do and how they can support me on that day, as I may not want to go out or do anything. I have become more independent through this.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. One person told us, “They encourage me to participate in going in the community for my wellbeing. The staff know me well.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff feedback from a recent survey showed staff were very happy in relation to their role and teamwork. Comments included, ‘Very happy,’ and ‘everyone works well together.’