Updated 2 September 2025
Date of Assessment: 22 September 2025.
Sussex Aesthetics is an independent nurse led clinic located in Crawley, West Sussex and provides a wide range of independent health treatments, most of which are not within the Care Quality Commission (CQC) scope of registration.
This clinic is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services, and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
We did not inspect, or report on, those services that are outside the scope of registration. Therefore, we only inspected the provision of treatments relating to the surgical removal of skin lesions (via cryotherapy), treatment for excessive sweating (hyperhidrosis), non-surgical thread lifts and the delivery of the national weight loss programme (injectable weight loss medicine).
This was the first inspection of this service since registration in June 2023.
We assessed all quality statements across the safe, effective, caring, responsive and well led key questions. The overall rating following this inspection is ‘Good’. At this inspection we saw:
The clinic had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. Staff managed medicines well and involved people in planning any changes.
Patients were involved in all decisions and at all stages of their treatment in assessments of their needs. Treatment was based on latest evidence and good practice. Staff worked with other agencies for the best outcomes and smooth transitions when moving services including referrals to specialised services. Staff made sure people understood their care and treatment to enable them to give informed consent.
Patients were treated with kindness and compassion. Staff protected their privacy and dignity. Staff displayed an understanding and non-judgmental attitude when talking to patients who were seeking to reduce weight, solve skin conditions and concerns regarding their appearance. The clinic supported staff’s wellbeing.
Patients were involved in decisions about their care. The clinic provided information people could understand. Staff prioritised patient convenience and ensured appointments ran on time and patients were not kept waiting. Staff told us the appointment schedule allowed sufficient time for the treatment to be carried out and time for recovery.
The clinic had clear responsibilities, roles, systems of accountability and good governance. The governance arrangements were appropriate to the range of services provided and the small team delivering these services. Through conversations, evidence collected during the inspection and a review of correspondence, it was evident the leadership of the service had the capacity and skills to deliver high-quality, sustainable outcomes. They were knowledgeable about issues and priorities relating to the quality and future of services. They understood national and local changes and challenges, including changes within the medical aesthetic sector.