Bankfield

Updated 6 March 2026

Dates of Assessment: 26 March to 29 April 2026.

Bankfield is a care home registered to provide personal care to up to 44 older people, some of whom have a diagnosis of dementia. The service does not provide nursing care. There were 40 people living at the service at the time of assessment. Accommodation was provided over 2 floors, some with ensuite facilities and some bedrooms to the ground floor with direct access to the internal courtyard garden.

This is the first inspection since a new provider has taken over the service. Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. There were enough staff to support people, recruited safely and employed following appropriate checks. Staff had received appropriate training to meet people’s needs and received ongoing observation, supervision and appraisal to promote wellbeing and development. Lessons learned were shared with staff in response to incidents and accidents.

Staff worked extremely well with health care professionals to support people’s physical and emotional well-being and feedback we received from professionals was very positive. People were supported to take their medicines by staff who had the correct skills to support them.

We found a culture of kindness, safety and professionalism where members of the management team led by example. The registered manager was fully supported by the nominated individual who was a regular presence in the home. People using the service, their relatives and staff all spoke positively about their experiences of the service and the staff team.

People told us they were enabled to remain as independent as possible, supported when required by staff who were caring and responsive to their needs. Dietary and hydration needs were met and people told us they enjoyed the food at the service.

The registered manager and their team fostered an open culture where everyone’s thoughts and feelings were considered. Staff and people were kept up to date and consulted on changes within the service. Quality assurance systems were in place to provide good oversight and governance at the service; regular quality checks helped identify and address areas in need of improvement. Links had been formed with managers from the provider’s other services to share information, support and good practice.

Updated 6 March 2026

People and their relatives unanimously told us they were happy with the service. They described caring and compassionate staff and a visible registered manager who they could speak with at any time; the nominated individual spent time in the home and was also highly thought of. We observed an open-door policy practiced by the registered manager on the days we visited the home.

People told us they received kind, person-centred care from staff at Bankfield and we saw good examples of warm, dignified and respectful care from staff. People improved due to the care they received; comments from people and their relatives supported this. Comments included, “He has definitely picked up since he came in here”, “The staff are brilliant; I am really well looked after. I cannot fault them one bit and feel safe here”, “They have got her up walking again on her feet and eating and drinking. We cannot praise the staff enough”, and “I am very happy and very positive with where she is now.”

People and their relatives spoke highly of the running of the service; they said they felt listened to and described the registered manager and owner as being ‘so approachable’. People and their relatives told us there were enough staff; observations we made assured us sufficient numbers of staff were deployed.

When gathering people’s views, we spoke with people and their relatives and looked at feedback from surveys. Results from surveys were positive, as were reviews recently submitted to an on-line care home website.