Afon Healthcare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Pre assessments of people were carried out in person by the registered manager, prior to care being delivered by the service. The registered manager told us they would visit people in their own homes to carry out an assessment. This was to find out information about people’s care needs, likes and dislikes. Information was formally recorded using a pre assessment tool. A relative told us, “Prior to commencing care, a home visit was done and assessments were carried out. My relative and I were present. We were given a copy of the care plan on the first day and we went through it”.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The registered manager told us they had got to know the person they cared for very well. They were aware of what was important to people and planned care, specific to each person’s needs and wishes. The registered manager was aware of best practice guidance and had completed training in person centred care.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The registered manager had a good understanding of the person’s needs and knew them well. They were aware of their life history and what was important to them. As new people were being supported the provider assured us that people would be supported by consistent staff.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff monitored people’s health and wellbeing to ensure they received specific support to manage any changes in their health needs. The person receiving care and support from the service, was able to arrange health care appointments, with support from their family. Care records evidenced they were supported to continue to live a healthy life.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The registered manager reviewed people’s care with them, to ensure the level of care provided was appropriate for people’s needs. This was carried out every 6 months or sooner if people’s needs changed. A relative told us, “We were given a copy of the care plan on the first day and we went through it with them.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The registered manager told us how they gained people’s consent before they provided support. A relative told us, “They always ask for permission before they do any care”. We checked whether the service was working within the principles of the Mental Capacity Act 2005 (MCA). Systems were in place to capture people’s capacity and how to gain consent. The registered manager had undertaken the appropriate Mental Capacity Act training. We were told all staff employed would receive this as mandatory training.