Afon Healthcare Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. The registered manager knew people well and their care plans contained clear information about their needs. People were treated with dignity and respect. A relative told us, “They maintain her dignity by ensuring the bedroom and bathroom doors are shut when dressing or undressing. She is not exposed unnecessarily when showering and given privacy if she needs to use the toilet.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The registered manager was respectful of people’s needs, and their care plans reflected their abilities and cultural needs. A relative told us, “We find the staff very respectful in the way they speak to her.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. The registered manager promoted people’s independence and got to know them well. People’s care plans reflected what tasks people were able to do independently and what they needed assistance with. A relative told us, “They are given assistance with what they require. For example, washes all areas they can reach and will direct the care giver when they need help to wash and chooses her own clothes.She also chooses how she wants her hair to be done and what clean bedding should go on her bed.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People were supported by staff who were familiar to them, which enabled staff to anticipate and meet people’s needs. The registered manager was the only member of staff employed who consistently cared for the person. Any concerns about their wellbeing were reported to the person or their relatives.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. At the time of are assessment the registered manager was the only member of staff employed. They told us when staff were recruited, they would hold regular supervision and meetings with them. They planned to acknowledge the staff’s work and share any successes with them. The provider had a flexible working policy and was able to support staff and make adjustments.