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Florence Care Reading Ltd Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 23 March 2021

About the service

Jasmine House Nursing Home is a care home providing personal care, accommodation and nursing care to up to 79 people aged 65 or over. There were 38 people living at the service at the time of our inspection, some of whom were living with dementia. The service comprises of two units, Hawthorne and Jasmine each of which has separate adapted facilities.

People’s experience of using this service and what we found

The service had ensured that medicines were stored and given to people safely. People’s risks assessments were clearly written and gave clear instructions to staff meaning that people were less likely to suffer harm. Regular maintenance checks of the home were undertaken. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s care was individualised in order to best meet their needs and social activities were planned for people to support with stimulation. Care plans were person centred and included the input of the relevant person. People were supported by staff to pursue their interests.

People knew how to raise concerns and they felt they would be listened to. People felt that staff were caring, and regular activities were available for them to take part in if they wished to.

The service had an open and transparent way of working to ensure the safety of the people living at the service. The provider was able to demonstrate that quality assurance systems had improved to ensure the quality of the service was maintained. People felt there were enough staff at the home and felt safe living there. There was a positive culture amongst staff at the service. Staff knew people they supported well and cared about their wellbeing. The provider was able to demonstrate their compliance with legal obligations and any learning from incidents or accidents was undertaken effectively.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 18 December 2019) and there were multiple breaches of regulation. At our last inspection, we imposed a condition requiring the provider to send us monthly updates in respect of safe care and treatment and good governance to ensure this improvement is sustained. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We undertook this focused inspection to check the provider was compliant with the regulations and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions: Safe, Caring, Responsive and Well-led, which contain those requirements.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

The rating from the previous comprehensive inspection for the key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has remained as requires improvement.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Jasmine House Nursing Home on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 23 March 2021

The service was safe.

Details are in our safe findings below.


Requires improvement

Updated 23 March 2021



Updated 23 March 2021

The service was caring.

Details are in our caring findings below.



Updated 23 March 2021

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 23 March 2021

The service was not always well-led.

Details are in our well-led findings below.