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Bluebird Care (Maidstone) Good

Inspection Summary


Overall summary & rating

Good

Updated 24 April 2019

About the service:

Bluebird Care (Maidstone) is a domiciliary care provider that was providing personal care to people in their own homes. Most of the people being supported were elderly. At the time of our inspection there were 113 people receiving support.

People’s experience of using this service:

¿ Some people told us that not all staff were skilled in carrying out their role. They said they thought newly recruited staff would benefit from some additional training. We have made a recommendation about this.

¿ We found people received safe care and support from staff. Staff knew what actions to take to ensure people were protected from abuse.

¿ The registered manager made sure there were enough staff before considering supporting new people. Those staff were recruited safely.

¿ Staff worked well together to ensure people received joined up care and support. People said they knew staff well, and felt staff knew them well.

¿ People received support from staff who had a caring nature.

¿ People were treated with kindness and respect, and their privacy and dignity was respected.

¿ People received personalised care which was responsive to their needs and preferences.

¿ The service had a registered manager who was dedicated to providing high-quality care which promoted an open and fair culture.

¿ Audits were in place to assess the performance of the service and to action any concerns as they arose.

¿ The service had developed strong links with the local community in innovative ways.

Rating at last inspection:

Good (report published 8 September 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection. We found the service continued to meet the characteristics of Good.

Follow up:

We will continue to monitor the service through the information we receive. We will carry out another scheduled inspection to make sure the service continues to maintain Good.

Inspection areas

Safe

Good

Updated 24 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Requires improvement

Updated 24 April 2019

The service was not always effective

Details are in our Effective findings below.

Caring

Good

Updated 24 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 24 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 24 April 2019

The service was well-led

Details are in our Well-Led findings below.