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Inspection Summary


Overall summary & rating

Good

Updated 23 February 2019

About the service:

Locharwoods is a residential care home that was providing personal care to 14 people aged 65 and over at the time of the inspection. Situated in a residential area of Formby, close to public transport links, leisure and shopping facilities, it is a two-storey property which is fitted with a passenger lift. All the bedrooms are for single occupancy and most have en-suite facilities. There is a lounge, dining room, small sitting room and conservatory on the ground floor.

People’s experience of using this service:

People told us that they felt safe living at the service. Care records provided detailed information around people's individual risks in order for staff to keep them safe from avoidable harm. Person centred care was delivered, giving people choice over their daily routines in line with their preferences.

Staffing levels were appropriately managed and people received care from consistent, regular staff. Enough staff were employed each day to meet people’s needs and keep them safe. People and their relatives told us that care was provided in a safe and timely manner.

Recruitment processes were robust. The necessary pre-employment checks were completed and people received care from staff who were suitable to work in adult social care environments.

Processes and systems were in place to ensure people received their medicines on time from trained and competent staff.

The home was clean and hygienic. Health and safety measures were in place to ensure people lived in a safe, well-maintained environment.

People's overall health and well-being was effectively assessed and managed. Referrals were made to external healthcare professionals accordingly.

People made positive comments about the quality and standard of food they received. Menus offered choice and a variety of home-made and fresh meals each day.

People were supported in a kind, caring and compassionate manner. Staff were familiar with the support needs of the people they were supporting.

The registered provider had a complaints policy in place. People and relatives knew how to make a complaint if they needed to. However, no-one had made a complaint for some time.

People were encouraged to participate in a variety of different activities. We received positive feedback about the activities that were planned.

We received positive feedback about the overall management of the service and the quality of care people received.

More information is in Detailed Findings below

Rating at last inspection:

Good (Report published 19 October 2016)

Why we inspected:

This was a planned comprehensive inspection based on the ratings at the last inspection. It is CQC methodology to re-inspect 'Good' providers within a 30 month timescale.

Follow up:

No concerns were raised within this inspection. We will therefore aim to re-inspect this service within 30 months. We will continue to monitor the service through the information we receive. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 23 February 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 23 February 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 23 February 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 23 February 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 23 February 2019

The service was well-led

Details are in our Well-Led findings below.