Richmond Village Coventry DCA

Updated 10 December 2025

Richmond Village Coventry is a domiciliary care agency which is registered to provide personal care and support to people in their own homes all based within Richmond Village. This includes personal care support to people in supported living settings. The service is registered to provide support to younger adults under the age of 65 years, adults over 65 years, people living with dementia, people with learning disabilities, mental health conditions, physical disabilities and sensory impairments. This is the first inspection to this service under the new provider.

Not everyone supported by this service received the regulated activity of personal care and nobody was receiving a supported living service. This inspection looked at those people who received personal care and support. At the time of our inspection there were 20 people scheduled to receive a personal care service but 2 of these people were in hospital. The service was not supporting anyone with specific needs linked to a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

The provider’s systems ensured people had their needs assessed and plans developed to support their needs. Risks related to people’s environment were identified and managed to enable staff to support people safely. Staff knew how to identify and manage risks associated with infection prevention and control. Where serious incidents or accidents occurred, staff knew to report these to enable them to be managed appropriately. Staff were recruited safely and had access to the training needed to support them in their role, this included medicine management. The registered manager had systems in place to promote staff well-being. Staff knew people well and understood the importance seeking people’s consent before providing care. Staff were kind and caring and supported people with respect and protected their privacy.

The provider had a positive culture with support available to leaders. There were systems to provide information and seek people’s feedback, but outcomes were not always clear in relation to those people specifically receiving a personal care service.

Updated 10 December 2025

People were positive about the service they received and told us they felt safe and had good support from regular well-trained staff. People were involved in regular reviews of their care and their preferences for care and support were reflected in their individual care plans. Care plans were used by staff to ensure people received care in accordance with their wishes. People said staff were respectful and maintained their privacy and dignity when providing care. People's equality and diversity needs were considered, and care was provided in accordance with people’s individual needs from staff who knew them well. People were supported to make choices to remain independent and relatives said that staff were responsive to people’s needs. One person told us, “Carers are very observant regarding my health. They care about me. They ask all the time how I am.”

People and their families were positive about the management of the service. They were given opportunities to share their feedback about the service with the management team including any concerns they had. They told us they were confident action would be taken and improvements made in response to any issues raised. All people who received care calls lived on the premises of Richmond Village. This meant they were able to access the social activities provided at the Village as well as meals if they wished. One person told us, “I would recommend it (the service) as it’s a lovely place to live.”