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Bridges Home Care Ltd Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 1 February 2020

About the service

Bridges Homecare is a domiciliary care agency (DCA). The service provides personal care services to people in their own homes or people in supported living arrangements.

At the time of our inspection 98 people received personal care as the regulated activity. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found:

It is a requirement of the Health and Social Care Act 2008 that providers register locations appropriately. We visited Bridges Homecare on 24 September 2019 and found that the service was not operating from their registered address. Although the provider took action to correct this they had failed to ensure they had carried out the conditions of their registration.

The medicines management was not based on current best practice. The systems in place to monitor the quality of service were not always effective in that they had not identified the concerns found in relation to their registration and medicines management.

People and their relatives were positive about the service and the care provided.

People were cared for by staff who knew how to keep them safe and protect them from avoidable harm.

People were encouraged to maintain a good diet and to access health services when required. People were supported to avoid social isolation. Incidents and accidents were investigated, and actions were taken to prevent recurrence

Enough staff were available to meet people's needs. People told us staff followed infection control and prevention procedures.

Care was delivered by staff who were well trained and knowledgeable about people's care and support needs. People's needs were assessed, and care was planned and delivered to meet legislation and good practice guidance.

People's dignity, confidentiality and privacy were respected, and their independence was promoted.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

Bridges Homes Care is not a new service, the provider had changed location, therefore this was their first inspection. The previous location was rated Good in March 2017.

Why we inspected

This was a planned, routine inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 1 February 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 1 February 2020

The service was not always effective.

Details are in our safe findings below.

Caring

Good

Updated 1 February 2020

The service was caring.

Details are in our safe findings below.

Responsive

Good

Updated 1 February 2020

The service was responsive.

Details are in our safe findings below.

Well-led

Requires improvement

Updated 1 February 2020

The service was not always well led.

Details are in our safe findings below.