Archived: The Eastbourne Clinic

We found that patients were satisfied with the amount of information they had been given about their treatment and said the staff kept them informed and respected their choices. The patient documentation and treatment pathways were comprehensive and well completed.

Staff told us that they worked closely as a team, and that all decisions made about support and treatment were fully discussed with the patient, family and multi-agency team. One staff member said, 'I really enjoy working here.' Another said, 'It's the best reward when we see patients recover and go home.'

We found that patients felt fully involved in their care and treatment. We saw that all aspects of care, both medical and therapeutic were documented and agreed to.

Patients who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Robust recruitment procedures had ensured that patients were cared for, or supported by, suitably qualified, skilled and experienced staff.

We looked at the complaints policy and procedure and saw that it was clear, written in plain English and easily accessible to both patients and visitors.

Staff told us that they work closely as team, and that all decisions made about support and treatment was fully discussed with the patient, family and multi-agency team. One staff member said 'It's a rewarding job.' Another said 'We have a really good team of staff and take pride in our patients' recovery. We had a reunion in the summer which was brilliant.'

We found that patients felt fully involved in their care and treatment. We saw that all aspects of care, both medical and therapeutic was documented and agreed to.

The clinic was clean, hygienic and comfortable. We saw that the service followed clear policies for infection control procedures.

Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.