The Potteries

Updated 19 August 2025

18 November 2025 to 27 November 2025. The Potteries is a GP practice and delivers services to approximately 15000 patients under a contract held with NHS England. The National General Practice Profiles states that the ethnic make-up of the practice area was 80% of patients identified as white, with 9 % as Asian, 5% as Black, and 6% identified as mixed or other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 7th decile (7 of 10). The lower the decile, the more deprived the practice population is relative to others. This inspection considered the demographics of the people using the service and this impacted on the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

This was a comprehensive inspection of The Potteries to provide a rating for the location. The service had not been inspected previously. We assessed 33 quality statements across all 5 key questions: safe, effective, caring, responsive, and well-led.

Updated 19 August 2025

People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG reported the engagement with the practice had been inconsistent due to the absence of a practice manager for a period.

The appointment of the current practice manager since May 2025 had led to improved engagement, and the PPG members acknowledged a more constructive communication in recent months.