Respect 4Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.

This is the firstinspectionfor this service. This key question has been ratedgood.This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Care plans included detailed sections containing information about the person including their past occupations and family life. For example,a plan stated, “[Name] likes staff to speak with them at all times and explain what is happening and why.” People confirmed this approach was followed in practice: “They always ask me what I want to do and respect my choices.” Staff described person-centred care as “prioritising what the client wants and how they want it delivered.”

Staff understood people’s needs and provided consistent care. Relatives said staff were available and responsive to changing needs. A relative commented, “We have 2 or 3 regulars, and they are brilliant.” Care plans and risk assessments were updated promptly when needs changed, and communication with families was maintained through WhatsApp and phone calls. Staff worked well with external professionals such as district nurses and occupational therapists to ensure continuity of care.

Information was shared clearly and in ways that suited people. Families valued the WhatsApp group for immediate updates, and people confirmed staff explained tasks before carrying them out.Aperson said, “They share information which is relevant to me and explainitso I understand.” Another relative told us, “Managers are really good, you always get an answer.” Staff adjusted communication for people with hearing or speech difficulties, using written notes or gestures when needed.

People and relatives felt listened to and involved in decisions. Care plans were reviewed regularly, and staff sought consent before providing support. A person told us, “They always ask permission and never force anything.” Relatives said, “Wehave had several meetings at [loved one’s house] so they’re involved as well.” Feedback was encouraged through surveys, meetings, and direct communication, and changes were made promptly when concerns were raised.

Equality and diversity were promoted through training and practice. Staff said, “We treat everyone with dignity and respect and support their religious and cultural needs.” Examples included adjusting calls to avoid interrupting religious services and supporting dietary preferences. Staff had completed equality and diversity training anddemonstratedawareness of protected characteristics under the Equality Act.

People consistently reported positive experiences. Feedback from surveys and interviews showed people felt safe, respected, and involved. A person said, “Staff are friendly and kind. I feel comfortable with them.” Another relative commented, “They have been brilliant and proved themselves.” Outcomes were monitored through audits and reviews, and action plans were implemented where improvements were needed.

Advanced care planning was documented in care plans, including end-of-life wishes where applicable. Staff were aware of these plans and described how they would respect people’s choices.Astaff member said, “It’s on the tasks under advanced care planning notes where we record any advanced wishes.” Relatives confirmed they were involved in discussions about future care needs.