Respect 4Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness,dignityand respect.

This is the firstinspectionfor this service. This key question has been rated good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff demonstrated kindness and compassion in their interactions. People said, “They[staff]are friendly and kind. They are very nice staff to be with,” and relatives described staff as “really good and personable… they take their time to understand their conditions and their needs.” Staff protected privacy during personal care, using towels and explaining each step. Staff were gentle and reassuring, especially when supporting people with mobility difficulties or discomfort. A person told us, “They make me feel comfortable. They are very good and very gentle.”A health care professional said they found the staff, “respectful, professional and helpful.”

Care plans were detailed and person-centred, including “About Me” profiles with life history, preferences, and communication needs. For example,aplan recorded that a person liked to have a drink before personal care to prevent dizziness. A relative said, “They know their character well and know their likes and dislikes and they respond to that.” Cultural and religious needs were respected; staff adjusted routines so people could attend online church services without interruption.

People were encouraged to do what they could for themselves.Aperson said, “Yes, they[staff]do encourage me to do what I can.” Relatives confirmed, “They have helped strengthen their legs and confidence by encouraging them to do things forthemselves.” Staff explained, “I am not going to take anything away from anyone. I want them to do the best they can and what theyare capable of doing.” Staff offered choices about meals, clothing, and personal care, and adapting support to promote independence, such as encouraging mobility and self-care tasks.

Staff responded promptly when people’s needs changed or urgent help was required. For example, when a person became bed bound after a period of respite, staff arranged equipment and adapted care routines. A staff member said, “If they need urgent help, I will ring the ambulance and then contact the office. I would wait for the ambulance too.” Relatives confirmed staff were “alert and responsive to any communication or concerns 24/7.” Care notes showed staff monitored health changes, such as skin integrity and hydration, and acted quickly to prevent deterioration.

Staff felt valued and supported. Staff said, “This company is amazing and I feel supported. This team is also amazing.” Another told us, “We have monthly meetings, supervisions, 121s and the management have an open-door policy.” Staff described the culture as “open” and “very approachable,” with opportunities for training and development. Induction and ongoing training were comprehensive, and staff reported feeling confident and listened to.