Respect 4Care Ltd

Updated 18 November 2025

Date of Assessment:The assessment took place 12 December 2025 to 5 January 2026. Respect 4Care is a care at home service providing personal care to people living in their own homes, including individuals with complex needs such as living with dementia and Parkinson’s disease.This was the first inspection for the service.

People experienced care that was safe, effective, caring, responsive, and well-led.Feedback from people and relatives was overwhelmingly positive. They described staff as kind, respectful, and attentive, and said they felt safe and supported. Care was highly personalised, with detailed profiles capturing life history, preferences, and goals. People and families were actively involved in care planning and reviews, and communication was highlighted as a strength, with managers maintaining regular contact and using tools such as WhatsApp for timely updates.

The service demonstrated a strong safety culture. Staff were trained in safeguarding, infection control, and medicines management, and followed clear procedures. Risk assessments were comprehensive and regularly reviewed. Medicines were managed safely, and audits were completed monthly. Staff promoted independence and choice, adapting care to meet individual needs and respecting cultural and religious preferences.

Leadership and governance were effective. The management team fostered an open, inclusive culture, supported staff through regular supervision and training, and maintained robust systems for monitoring quality and driving improvement. Continuous improvement plans, monthly audits, and quality governance meetings ensured compliance and sustainability. Staff felt valued and confident to raise concerns, and people and relatives confirmed issues were addressed promptly.

Respect 4Care provided reliable, compassionate, and person-centred care. People felt respected and involved, and staff were well-trained and supported. Governance systems assured high-quality care and promoted a culture of learning and improvement.

Updated 18 November 2025

People told us they felt safe with the staff and described them as kind, friendly, and respectful. Relatives confirmed staff were attentive and reassuring, often going above and beyond, such as making extra visits when someone was anxious or helping with shopping. People said staff wore protective equipment appropriately and maintained good hygiene practices. Most people managed their own medicines, but where staff were involved, relatives reported this was done safely and effectively.

People and relatives described care as highly personalised. They were involved in care planning and reviews, with managers maintaining regular contact and responding quickly to changes. Communication was highlighted as a strength, with many relatives praising the use of WhatsApp groups for timely updates and problem-solving. People said staff listened to their concerns and acted promptly, and relatives confirmed managers were approachable and responsive.

Staff were described as caring, patient, and knowledgeable about people’s preferences and routines. Examples included preparing meals attractively, adapting care to individual needs, and maintaining dignity during personal care. People and relatives said staff encouraged independence wherever possible, supporting mobility and daily tasks sensitively. For those with complex needs, such as living with dementia or Parkinson's disease, staff were commended for their understanding and adaptability.

People and relatives expressed high levels of satisfaction with the service, describing it as reliable, compassionate, and well-led. They valued the continuity of care, strong relationships with staff, and the proactive approach to health and well-being. Feedback indicated that the service fostered trust and confidence, with people feeling respected and supported in line with their wishes.