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Wraysbury House Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 13 October 2021

About the service

Wraysbury House is a residential care home providing personal care for up to 30 older people. People were living with a range of needs associated with older age and some people were living with dementia. There were 27 people living at the service on the day of our inspection.

People’s experience of using this service

People were happy with the care they received, felt relaxed with staff and told us they were treated with kindness. They said they felt safe, were well supported and there were sufficient staff to care for them.

Our own observations supported this, and we saw friendly relationships had developed between people and staff. A relative told us, “I’ve got no concerns whatsoever. The staff are fantastic, very helpful. [Registered manager] keeps me updated regularly about [my relative]. Everyone is doing a very good job, and everyone is very welcoming and professional.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

The provider had systems of quality assurance to measure and monitor the standard of the service and drive improvement. These systems also supported people to stay safe by assessing and mitigating risks, ensuring people were cared for in a person-centred way and that the provider learned from any mistakes. Our own observations and the feedback we received supported this. People received good care that met their needs and improved their wellbeing. The staff team were dedicated and enthusiastic.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 14 September 2018).

Why we inspected

We received concerns in relation to the cleanliness of the service, staffing levels, medicines administration, COVID-19 testing and the management of the service not acting on concerns raised. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe and well-led sections of this full report.

We reviewed the information we held about the service. No areas of concern were identified in the key questions of effective, caring and responsive. We therefore did not inspect these. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has remained as Good. This is based on the findings at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 October 2021

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 13 October 2021

Caring

Good

Updated 13 October 2021

Responsive

Good

Updated 13 October 2021

Well-led

Good

Updated 13 October 2021

The service was well-led.

Details are in our Well-Led findings below.