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Wealden community Care Limited Requires improvement

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 4 March 2021

About the service

Wealden Community Care provides personal care to people living in their own houses and flats. It provides a service to older adults, some of whom are living with dementia. At the time of the inspection there were approximately 100 people using this service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Most people described care calls as sometimes being late, some people had experienced missed calls and people told us there was not a robust system for being kept informed. Some people told us they were updated by care staff, other people said they did not receive any contact to explain late calls.

People told us they felt safe receiving care, however one person told us of an incident when a fall was not responded to safely or by following the correct procedure. This had not been recorded as an incident. Staff had not all received annual refresher training in knowledge and skills such as moving and handling, or safeguarding adults.

Some people we spoke with did not know if they had a care plan or what was in it. One person told us they had accurate care plans, another told us they had some care plans which were not relevant. We found care plan information to be lacking detail about how risks and needs, such as the application of prescription cream, should be supported.

People told us they were not asked for specific feedback about the quality of their care or if they were happy, some people had received a survey which they did not find meaningful. People who use the service knew how to contact the office if they had a question or concern. Some people had raised concerns with the manager and felt these had been dealt with appropriately.

People described care staff as being caring, respectful, polite and helpful. Some people told us they had regular care staff who understood their needs and respected their independence. One person told us, “Oh absolutely, they are caring! If I feel down, they’ll listen to me. We do have our little chats, which I like.”

People described care staff as responsive and respectful. People said they were asked how they wanted to be supported during care calls and their preferences were followed. One person told us the changes they requested to their care provision had been made.

Rating at last inspection and update

The last rating for this service was Requires Improvement (published 6 August 2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection enough improvement had not been made and the provider was still in breach of regulations.

The service remains rated Requires Improvement. This service has been rated Requires Improvement for the last three consecutive inspections.

Why we inspected

This was a planned inspection based on the previous rating. This inspection was carried out to follow up on action we told the provider to take at the last inspection.

We have found evidence that the provider needs to make improvements. Please see the Safe, Effective, Responsive and Well-led sections of this full report.

You can see what action we have asked the provider to take at the end of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Wealden Community Care Ltd on our website at www.cqc.org.uk.

Enforcement

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will c

Inspection areas

Safe

Requires improvement

Updated 4 March 2021

The service was not always safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 4 March 2021

The service was not always effective.

Details are in our effective findings below.

Caring

Requires improvement

Updated 4 March 2021

The service was not always caring.

Details are in our caring findings below.

Responsive

Requires improvement

Updated 4 March 2021

The service was not always responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 4 March 2021

The service was not always well-led.

Details are in our well-led findings below.