Dynamic Homecare Services Limited

Updated 2 February 2026

Date of Assessment: 3 March to 31 March 2026. Dynamic Homecare Services Limited is a domiciliary care service providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 14 people.

This is the first inspection of this service which registered with the CQC on 31 May 2023. This was a planned inspection to rate the service.

Risks to people’s health, safety and wellbeing were effectively managed. Staff safeguarded people from abuse. Medicines were administered safely. Staff protected people from the risk of spreading infections. Outcomes of accidents, incidents and complaints were used as learning opportunities. Staff were recruited safely and there were enough staff employed to meet people’s needs.

Staff delivered personalised care and support based on people’s assessed needs and preferences. People’s care plans were person-centred and regularly reviewed. Staff worked with other professionals to ensure people received effective care.

Staff promoted people’s independence and respected their privacy and dignity. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The registered manager promoted an open, honest culture and was approachable. Staff had a clear understanding about their roles and spoke highly about management. Feedback was regularly sought and valued. Systems were in place to effectively monitor and develop standards at the service. Management promoted continuous service development and improvement.

Updated 2 February 2026

People and relatives spoke highly about the service. Comments included, “The agency is first class”, “They are fantastic” and “It’s a happy company.”

People felt safe in the presence of staff and described them as kind, caring, supportive and compassionate. One person told us, “I’m really comfortable with them. I just love them all.” A relative said, “The carers at Dynamic have made such a difference to [Name’s] life.”

People told us they received the care they needed from a consistent, well trained, staff team at the times they wanted. A person told us, “The staff are always on time.” A relative said, “[Name] has a small group of staff they know well.”

People and their relatives said they were involved in making decisions about their care. A person told us, “I can ask for what I want and then they help me.” A relative said, “I was there with [Name] for the assessment and the care plan. All their likes and dislikes were talked about at the assessment, and everything is to their liking.”

People spoke positively about communicating with the service and accessing the electronic care plan system. They felt confident to share their views about the service, or to make a complaint. A relative said, “I feel we have a partnership. I can phone or text the office any time. I have no complaints at all.”

People described how staff promoted their independence and spoke positively about being supported to access the community. They described how the registered manager had started a social event on a Saturday, a meet up and chat with sandwiches, drinks and organised transport. One person told us, “I had a really good time, it was lovely.” A relative said, “It was excellent and really got everyone talking, so good for [Name’s] confidence.”

People and their relatives were complimentary about the registered manager and described them as knowledgeable, flexible, helpful and very approachable. One relative told us, “[Name] is an excellent manager and very good with people.”