Rivendell Care & Support

Updated 8 July 2026

Rivendell Care Support a domiciliary care service which provides personal care to people living in their own homes. This is help with tasks related to personal hygiene and/or support with eating and drinking. At the time of this assessment the service was supporting 37 people with personal care.

The service was registered withthe Care Quality Commission (CQC)on16 May 2023. This was the first assessment of the service with a new address.

The assessment took place on 26 July to19 August 2026.

Systems and process for safeguarding were operated effectively. There was a clear learning culture within the service, based on openness, honesty and transparency. People were involved in managing risk with new and emerging risks responded to timely. Systems and processes for managing accidents, incidents and untoward events were managed effectively.

Systems and process to ensure safe management of medicines were place. Staff were trained and were assessed as competent to administer medicines safely.

There were enough staff to meet people’s needs. Before people started using the service their needs were assessed. Staff worked together both internally and with external agencies.

Consent to provide care was obtained by staff. Where appropriate, people were supported to access GP and primary care services.

Systems and processes for audit, quality assurance and questioning of practice, such as spot checks, were operated effectively. Feedback from people was regularly obtained by the service.

The provider created a highly open and supportive culture where staff felt safe to raise concerns. Staff described the management team as approachable, visible and genuinely committed to their wellbeing, fostering a culture where concerns were welcomed and continuous improvement was encouraged.

Staff and leaders knew people well and responded quickly when health needs changed, seeking advice from healthcare professionals and helping to prevent avoidable hospital admissions.

People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences.

Staff understood people’s communication needs and communicated effectively with people using appropriate methods. The culture of the service was positive, and person centred. Staff enjoyed their job and reported there was good team morale

Updated 8 July 2026

People and their relatives were positive about the care provided. People told us staff were attentive, considered, respectful, helpful and developed good rapport with them. One person told us, “They are kind and caring without exception, couldn’t ask for better.” People were involved in their care planning and were listened to, meaning they received the care they wanted. People told us they felt safe.

Most staff arrived to care visits at the correct allocated times for people. One person told us, “If there’s a delay longer than 10 minutes, they would let me know”

Staff stayed for the expected duration of their care visit and people told us support did not feel rushed. One person told us, “They are extremely thoughtful. They always check everything before they leave.”

People and relatives felt there was good communication with the provider and that any concerns they had were responded to and resolved quickly and to their satisfaction. One person told us, “I would feel comfortable raising concerns if necessary.”

Staff were aware of the importance of gaining consent when delivering care and maintaining people’s autonomy and independence.

People and their relatives told us that managers checked on staff practice and conduct.

Leadership was highly praised. People and relatives described the service as well run, with open, inclusive and transparent communication.