Oaklands Care Home

Updated 2 April 2026

Date of assessment: 14 July 2026. Oaklands Care Home is a residential care home providing accommodation and personal care to 29 people aged 65 and over and people with dementia. The service can support up to 34 people.
The service was safe, with a culture that encouraged openness and learning from incidents. Staff understood safeguarding responsibilities and took appropriate action to protect people from harm. Risks were assessed and managed to support people’s independence. The environment was clean, secure, supported safe care, and infection control practices were effective. However, we identified some minor environmental issues which the registered manager addressed promptly.The service provided effective care, based on people’s assessed needs, which were regularly reviewed and updated. Staff worked well with healthcare professionals to deliver coordinated and evidence-based care, supporting people’s health, nutrition, and independence. People and relatives felt confident in the care provided. The service demonstrated a strong caring approach, with staff consistently treating people with kindness, compassion, and respect. People felt comfortable, and feedback from relatives was positive. Staff knew people well and provided person-centred care that respected individual preferences, dignity, and privacy. People were supported to maintain independence and make choices about their daily lives. The service delivered person-centred care that reflected people’s preferences and circumstances. Communication with people and their families was effective, and there were opportunities to provide feedback and be involved in decisions. The provider worked well with external services to maintain continuity of care. The service was well led, with a positive culture supported by visible and approachable management. The registered manager responded to feedback and took action to address issues. Governance systems were effective in identifying and addressing risks, and prompt action was taken to drive improvements.

Updated 2 April 2026

Not everyone living at the service was able to speak with us and contribute their views because some people could not directly tell us about their experience. We carried out observations and we found warm, positive engagement between staff and people. People appeared relaxed and comfortable with staff. Interactions were respectful and kind, and people were treated with dignity. Staff showed a good understanding of individuals’ needs, preferences, and communication styles, supporting positive relationships. Staff knew people well and were attentive to their wellbeing, offering reassurance, encouragement, and appropriate support where required.We spoke with 5 relatives who were all positive about Oaklands Care Home. Each relative expressed satisfaction with the care and support their loved ones received. One relative said, “My relative is safe because before coming into the care home they were having multiple falls and since moving in hasn’t had one.” Another relative said, “I’m happy with it as it is just what we wanted.”People were observed to be actively and meaningfully engaged throughout the day. Despite our positive observation regarding numbers of staff which were available to meet people’s needs, some relatives thought they could be more staff. People participated in activities, hobbies, and day-to-day routines with support from staff, which contributed to a sense of purpose and inclusion. One relative said, “They do have lots of activities but my relative likes to stay in their room and watch television, but staff do try to encourage them to get involved.”