ScanAssure Medical Ultrasound

We rated it as good because:

• The service provided mandatory training in key skills to all staff.
• Staff understood how to protect patients from abuse and the service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.
• The service controlled infection risk well and they kept equipment and the premises visibly clean.
• The design, maintenance and use of facilities, premises and equipment kept people safe.
• Staff completed and updated risk assessments for each patient and removed or minimised risks.
• The service had enough staff with the right qualifications, skills, training and experience to keep patients safe from avoidable harm and to provide the right care and treatment.
• Staff kept detailed records of patients’ care and treatment.
• The service provided care and treatment based on national guidance and evidence-based practice.
• Staff monitored the effectiveness of care and treatment. They used the findings to make improvements and achieved good outcomes for patients.
• The service made sure staff were competent for their roles.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, and took account of their individual needs. Staff provided emotional support to patients, families and carers to minimise their distress.
• The service planned and provided care in a way that met the needs of local people and the communities served.
• People could access the service when they needed it and received the right care promptly. Waiting times for treatment were in line with national standards.
• It was easy for people to give feedback and raise concerns about care received.
• Leaders had the skills and abilities to run the service. The service had a vision for what it wanted to achieve and a strategy to turn it into action, developed with all relevant stakeholders.
• Staff felt respected, supported and valued. They were focused on the needs of patients receiving care.
• Leaders operated effective governance processes, throughout the service and with partner organisations. Leaders and teams used systems to manage performance effectively.