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We are carrying out a review of quality at Davers Court. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Outstanding

Updated 28 March 2020

Davers Court is a purpose-built residential care home providing personal care for up to 60 people aged 65 and over. At the time of the inspection there were 54 people living in the service.

People’s experience of using this service and what we found

At this inspection we found substantial evidence that demonstrated people received outstanding caring, kind and positive support. This was due to excellent leadership from the registered provider and registered manager as well as a strong, well trained team of staff.

Feedback from people, relatives, staff and healthcare professionals was consistently positive describing a service which provided exceptionally high-quality care and consistently worked to improve the experiences of people living in the service.

Care was personalised and met individual needs. Staff knew people very well, cared about them and understood their care and support needs as well as the risks people faced, and were motivated to support them to live full lives. People were always actively involved in managing risks associated with their care, support and in their environment. Where people chose to take risks. The service ensured they were fully informed, and actions were in place to mitigate the risk as far as possible. This resulted in people leading fulfilling lives doing the things they enjoyed.

The service supported people nearing the end of their life to have a comfortable and dignified death by working closely with health care services and through consulting people about their end of life wishes. Staff talked with pride about the care they were able to give to people in their final days. We received exceptionally positive feedback from relatives who had been recently bereaved about the care the service had given to their relative and to them.

There was a very strong emphasis on the provision of activities that were meaningful to the people living in the service. People told us they were happy with how they spent their time. Staff told us how they believed that being fulfilled and entertained promoted people's overall wellbeing. People were fully involved in the community of Davers Court. Involvement ranged from selecting a pet for the service, choosing the decoration and looking at safety.

Staff took great pride in creating an atmosphere that welcomed people and promoted their independence whilst respecting their privacy and dignity. The registered manager had developed a set of values specific to the service with the involvement of people and staff. Staff proudly told us about these values and how they supported them to provide high quality care on a daily basis. People, relatives and staff described Davers Court as a family.

People had support from safely recruited and appropriately trained staff. Staff understood their role and responsibilities to protect people from abuse. Staff were supported and encouraged to develop their careers within the organisation which supported increasing stall knowledge and a stable staff team.

People received their medicines when they were needed and in ways that suited them. We received exceptionally complimentary feedback from external pharmacist supporting the service.

Accidents and near misses were recorded and analysed to understand what had happened, identify trends, and help prevent them from happening again. There were quality assurance systems in place to enable the monitoring of the quality of care people received. There were quantitative and qualitive audits and checks carried out. Information from these was analysed and records showed where any issues or concerns had been identified, action had been taken to address these and this was continuously evaluated.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC

Inspection areas

Safe

Outstanding

Updated 28 March 2020

The service was exceptionally safe.

Details are in our safe findings below.

Effective

Outstanding

Updated 28 March 2020

The service was exceptionally effective.

Details are in our safe findings below.

Caring

Outstanding

Updated 28 March 2020

The service was exceptionally caring.

Details are in our safe findings below.

Responsive

Outstanding

Updated 28 March 2020

The service was exceptionally responsive.

Details are in our safe findings below.

Well-led

Outstanding

Updated 28 March 2020

The service was exceptionally well-led.

Details are in our safe findings below.