Archived: Compass Grove

On our last visit we found that the service had not kept people's records up to date. This placed them at risk of receiving unsafe care and treatment. On this visit we found improvements had been made. People's records were accurate and fit for purpose.

Previously we found the provider did not monitor the quality of the service in relation to the current required standards. On this visit we found appropriate checks were being made to identify and address risks to people's health, safety and welfare. There was an effective system to regularly assess and monitor the quality of service people receive.

When we last visited the service we found that improvements were required in relation to the maintenance of the bathroom. On this visit we found that effective action had been taken. The provider had taken steps to ensure people were supported in suitable premises.

Because of our previous concerns about the service, on this inspection we checked the provider's arrangements to ensure that it met the current standards for a care home for people with learning disabilities. The provider did not have an effective system in place to regularly assess and monitor the service with regard to 'Care Quality Commission: Guidance about compliance, Essential standards of quality and safety, March 2010.' This meant that, for example, they did not have information on the service's arrangements to ensure people's dignity, privacy and independence. Nor did they receive information about the maintenance of the building or the quality of record keeping. The provider needs to improve how they assess and monitor service provision in order to meet the standard.

At the inspection in May 2013 we found the premises were clean and well-furnished. On this visit we found that the building had been suitably maintained with the exception of the bathroom. Fittings in the bathroom had not been maintained to an adequate standard. This meant it was possibly unhygienic and uncomfortable for people to use. We have asked the provider to take action on this.

People experienced care, treatment and support that met their needs and protected their rights. We spoke to both of the people who lived at Compass Grove who were positive about the care they experienced one person told us, 'they look after me very well, I like it here, I don't want to live anywhere else'. Another person said, 'I like Bernadette very much she is a great person, if I ever have a problem she helps me'.

People who use the service, staff and visitors were protected against the risks of unsafe or unsuitable premises. We toured the building and found that it was light and airy. All of the rooms in the house including the bedrooms were clean and well maintained.

The location had enough qualified, skilled and experienced staff to meet people's needs. However, its staff rota planning could be improved.

People were not protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not maintained. Although staff we spoke to were aware of people's needs there is a possibility information about a person may be overlooked.

We found that people's care was reviewed regularly and their needs were met. People were involved in various activities in the home and in the community. One person worked four days a week in a charity shop and was involved in fundraising regularly and the other one was about to start to work in a new place.

A senior member of staff told us that 'I love working here I think it's fantastic' as staff were able to spend quality time with people and build a supportive relationship with them.