Dane Bank House Dental Practice

Updated 26 September 2025

We carried out this announced on-site inspection on 16 March 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Dane Bank House Dental Practice is in Crewe and provides NHS and private dental care and treatment for adults and children.

The practice provides step free access, a ground floor treatment room, and additional support including assistance for wheelchair and pram users and higher seats with arms to ensure accessibility for all patients.

The practice had 5 treatment rooms. The total number of staff was 20 including 3 dentists, 6 dental nurses, 2 dental therapists, 1 trainee dental nurse, 3 receptionists 1 administrator, 1 cleaner and the 2 practice management staff (both also registered dental nurses). We gathered feedback from staff and spoke to a range of staff during our inspection.
 

Updated 26 September 2025

Prior to the inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 7 patients. On the day of the inspection, we reviewed online feedback from a further 31 patients. Overall, patient feedback was positive and reflected confidence in the dental team and the care provided.

For NHS patients, 52 Friends and Family Test responses were submitted in February 2026. The practice also routinely reviews and responds to Google reviews.

Comments included:

"The staff at Dane Bank are always friendly and professional. The [dentist dental nurse] are a great team who always look after us, putting us at our ease and looking after our dental health. We’ve been going for many years and we hope to keep going for many more years…"

"I've been going for 23 years now to the Dane Bank Dental surgery and I've only ever received excellent service. I follow their advice, as they are the experts and have excellent teeth as a result. Brilliant."

"What an amazing dental practice. My 5 year old was suffering with dental pain and absolutely no where could see him but the [dentist's] receptionist sorted us out with an appointment within 10 minutes and my son really enjoyed his experience even though he needed a filling! Thanks again."

"I have been a client of [my dentist] for many years and the care has always been fantastic. The staff are lovely and friendly. I saw the [therapist] today for a clean — a very pleasant and knowledgeable member of the team. I would recommend the practice."

Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients said when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.