Mollie Elise Aesthetics

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The clinic always treated patients with kindness, empathy and compassion and respected their privacy and dignity. This was reflected in the patient feedback we reviewed. Arrangements were in place to promote patients’ privacy.

The clinic treated patients as individuals and made sure people’s care, support and treatment met people’s needs and preferences. Staff described examples of when they took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff gave patients timely support and information. The registered manager we spoke with told us any patients who were nervous or anxious about the treatment were given extra time and their treatment was explained so they knew what to expect. They also commented due to the nature of their service they worked closely with patients to understand and manage their expectations and their experience.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff recognised the importance of people’s dignity and respect. Staff displayed an understanding and non-judgmental attitude when talking to patients who were seeking to address concerns regarding their appearance.

For treatments, there was a ‘cooling off’ period after the initial consultation for patients if they decided not to go ahead with the treatment.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or anxiety.

Staff had completed training to understand mental health within an aesthetics environment.

The clinic was organised and delivered services to meet patients’ needs and engage people in discussions about their immediate needs.

The registered manager cared about and promoted the wellbeing of their team and supported and enabled staff to deliver person-centred care.

The owner stated they valued the small team workforce and had worked hard to embed a positive culture which included opportunities for team meetings, social events and career progression. Staff we spoke with told us that they felt supported at work and were encouraged in their professional development.