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Archived: Walsingham Support - Supported Living and Community and Home Support Services Good

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Inspection Summary

Overall summary & rating


Updated 8 June 2019

About the service:

Walsingham Support - Supported Living and Community and Home Support Services is a supported living service. It provides personal care to people living in their own homes and specialist housing. It provides this service to people with a learning disability and people with a physical disability. There were 40 people using the service at the time of this inspection.

People’s experience of using this service:

People felt safe using the service. Staff were trained to keep people safe from abuse and to reduce their risk of experiencing avoidable harm. The provider ensured there were enough suitable staff available to deliver care safely, and at all times. People received their medicines as prescribed.

People’s needs were assessed, and they were met by skilled and supervised staff. People were treated in line with the principles of the Mental Capacity Act 2005. Staff supported people to eat well and to access health services whenever they needed to.

People told us that staff were thoughtful, kind and caring. Staff supported people with their spiritual and cultural needs. People’s privacy was respected, and they were treated with dignity.

The service provided people with person centred care and people participated in the planning of their care. Staff supported people to engage in a wide range of activities. The provider responded appropriately to complaints.

The leadership of the service was being expanded at the time of our inspection to ensure continued good governance. Suggestions from people, their relatives and staff contributed to the direction the service took and they felt there was an open culture. The service worked in partnership with other agencies and continually checked the quality of care and support being delivered.

Rating at last inspection:

At the last inspection the service was rated good. The report of the inspection was published on 08 November 2016.

Why we inspected:

This was a planned inspection to check that this service remained ‘Good’

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned in line with our inspection schedule or in response to concerns.

Inspection areas



Updated 8 June 2019

The service was safe.

Details are in our Safe findings below



Updated 8 June 2019

The service was effective.

Details are in our Effective findings below



Updated 8 June 2019

The service was caring.

Details are in our Caring findings below.



Updated 8 June 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 8 June 2019

The service was well-led.

Details are in our Well-Led findings below.