Akash Training Agency Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff were mindful of working in people’s homes, showing respect for personal space, belongings, and privacy. Consent was sought before providing care, and people’s decisions were upheld. Records kept about people were written in a respectful and personalised way. Staff treated colleagues from other organisations with kindness and respect.

People consistently told us they were supported by staff who were kind. A person told us, “They always keep me covered when they're helping me wash and make sure that I'm kept warm and yes I do feel they are very respectful.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s individual needs and preferences were understood and detailed in their person-centred care plans. Staff told us they understood the importance of treating people as individuals. Care plans included any relevant personal, communication, cultural, social or religious needs, which might be important for care staff to understand when providing care and support.

People and their relatives told us staff knew them well and respected their preferences and wishes. A relative told us, “They are also kind and go the extra mile for example if someone is short of milk or bacon they will call and pick some up for them on their way. [Registered manager] will warm my (relatives) slippers putting them on the radiator before they put them on. They know that my (relative) gets cold and so they put their clothes in the tumble dryer for a few minutes to warm them up before they put them on.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff supported people to experience real choice and control as far as they were able. People’s care needs, preferences, and aspirations were detailed in their individual care plans, and staff had access to those documents to use as a guide.

One person’s relative told us, “My (relative) is so fiercely independent, and they do support them to retain some of that independence whilst also balancing that with encouraging them to accept a little more help. They even help them to look after their birds. They never rush them and in fact they often go over the hour whilst helping them. They once said that they were feeling a bit lonely and immediately they were offering to try and find them a social club and to take them and bring them back. They really couldn't be any more helpful and kind than they are.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us they did not feel rushed; staff had time to chat and get to know them. One person told us, “I've got my favourites [carers] but they're all very nice. They have a bit of conversation with me and ask what I've been doing.”

Care records demonstrated when staff identified changes in individuals’ needs, appropriate health interventions were promptly sought and followed up.People and their relatives told us they were happy with the members of staff and their quick responses when they needed anything.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. A member of staff told us, “Akash care are very good at helping people stay in their own homes and stay as independent as possible. They are a great care company. I would like to praise them for their care services and the way they provide care.”