- Homecare service
Akash Training Agency Ltd
Assessment report published 16 February 2026
Contents
Ratings
Our view of the service
Date of assessment: 11 December 2025.
Akash Training Agency Ltd provides care and support for people in their own homes. Not everyone using the service received personal care. CQC only inspects where people receive personal care. Where they do, we also consider any wider social care provided. At the time of our inspection, the regulated activity of personal care was being provided to 7 people living in their own homes. This was the first inspection of the service.
Staff were recruited safely and had received training to equip them for their role. They knew how to protect people from the risk of harm. People's needs were assessed, and care was planned to meet these.
Pre-admission assessments were overseen by the registered manager who ensured they were comprehensive and provided effective guidance for staff. Staff were skilled and knowledgeable about people's needs and how they preferred to be supported. Care records included information from a range of sources, including the person, their relatives and guidance from other professionals involved.
People’s person-centred care plans and risk assessments took account of their individual communication needs as well as their personal care and health care needs. The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. People and their relatives told us the care and support they received was tailored to their needs. People were supported to express their views, and their concerns had been responded to.
Governance systems were effective, and audits and reviews were used to drive improvements. Staff worked collaboratively with health and social care professionals to ensure continuity of care and positive outcomes. People were involved in decisions about their care, and feedback confirmed they felt listened to. There was a culture of continuous improvement and of learning lessons from incidents to help reduce re-occurrences.
People's experience of this service
We received feedback about Akash Training Agency Ltd from 1 person and 6 relatives. People and their relatives told us they were happy with the care they received.
People spoke positively about staff attitudes and the quality of care. They said staff are kind, caring, and take time to listen. People told us staff were kind, compassionate, and respectful, demonstrating professionalism in their approach. A relative said, “The relationship between [staff] and my mum is lovely I can see how much [staff] means to mum by the way that mum smiles when she comes into the room.”
People felt confident staff were well-trained, competent, and acted promptly on any concerns. Care was delivered in a way which promoted people’s independence and respected individual choices, enabling people to maintain routines and personal preferences. Staff were described as punctual, reliable, and thorough, creating time for meaningful interaction and building strong relationships.
People and their relatives were able to raise concerns and were confident these would be listened to, and appropriate action taken. They all praised the management of the service and told us the service was running smoothly. A person told us, “I think they are a very well led company and [registered manager] seems to be very kind and very knowledgeable. They have always been very good.”