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360 Degrees Health Care and Rehabilitation Services Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 9 August 2019

About the service

360 Degrees Health Care and Rehabilitation Services Ltd is a domiciliary care service, providing personal care to people in their own homes. At the time of the inspection, the service was supporting 42 people.

People’s experience of using this service and what we found

People told us staff visited them on time and stayed as long as they should. No-one had experienced any missed visits. The provider followed safe practices when recruiting staff. Staff knew how to protect people from abuse and avoidable harm. The service managed people’s medicines safely and checked people’s equipment regularly to ensure it was safe for them to use.

The provider ensured staff received an effective induction and completed the training needed to support people well. Staff supported people to eat and drink enough and ensured they received appropriate support with their healthcare needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People liked the staff who supported them. They told us staff were kind and treated them with respect. Staff respected people's right to privacy and dignity and encouraged people to be independent when it was safe to do so. They respected people's diversity and involved people in decisions about their care. People had access to advocacy services, to ensure they received independent support when they needed it.

People were supported by regular staff who knew them and told us staff provided them with support that reflected their needs and preferences. Staff supported people to follow their interests and avoid social isolation. They offered people choices and encouraged them to make decisions about their care. No formal complaints had been received by the service.

Staff and management were clear about their roles and responsibilities and provided care which resulted in good outcomes for people. They worked in partnership with a variety of agencies to ensure people received the support they needed. People, relatives and staff were happy with how the service was being managed. Staff felt well supported by the registered manager and provider.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 27 June 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 9 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 9 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 9 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 9 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 9 August 2019

The service was well-led.

Details are in our well-led findings below.