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Inspection Summary


Overall summary & rating

Good

Updated 30 August 2019

The service was well-led by an experienced, capable and caring registered manager. All the people, relatives, and staff we spoke with said the service provided high-quality care and they would recommend it to others. The culture of the service was open and honest and the registered manager and staff approachable. The registered manager monitored the service to ensure it continued to provide high-quality care.

Staff were skilled, knowledgeable and kind. People had regular staff who they got to know well. They told us how friendly and caring the staff were. Staff enjoyed their work and got on well with the people they supported who they valued and treated with dignity.

Staff provided responsive and flexible care to people in line with their preferences and choices. The staff team were multilingual and communicated with people in English and a range of other languages, as required. If people communicated non-verbally staff knew how to engage with them.

People were safe using the service. Staff knew how to protect people from harm and reduce the risk of accidents and incidents. The service was well-staffed to ensure people’s needs were met. Staff supported people with their medicines and this was done safely. Staff understood how to prevent and control the spread of infection.

People were assessed before using the service to ensure their needs could be met. Assessments addressed people’s physical and mental health needs, their cultural and language needs, and what was important to them. Staff worked with GPs, district nurses, and others to ensure people’s healthcare needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Inspection areas

Safe

Good

Updated 30 August 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 30 August 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 30 August 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 30 August 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 30 August 2019

The service was well-led.

Details are in our Well-led findings below.