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Archived: FMC Marketing Limited - Shepherds Bush Green

Reports


Inspection carried out on 22 March 2013

During a routine inspection

We conducted this inspection by speaking to staff over the phone and reviewing information that we requested they send to us, including recent patient feedback. We also looked at the information available on the provider's website.

When people registered with the service they were asked if they wanted to provide details for their regular GP. Once advice had been given or a prescription provided to a patient, with their consent details of this were then sent to their regular GP.

There was a complaints policy and procedure in place. We saw a log of recent complaints and the appropriate actions taken by the provider to resolve them.

During an inspection to make sure that the improvements required had been made

Due to the nature of the service, that being an internet service, we were unable to speak to people.

Inspection carried out on 17 February 2012

During a routine inspection

Due to the nature of the service, that being an internet service, we were unable to speak to people. People who use services are given the opportunity to feedback through an electronic questionnaire. The majority of people who had completed the questionnaire in the last six months reported that they were overall very satisfied with the service.