Archived: Fairhaven Residential Care Home

Updated 14 October 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 11 June 2017 and was unannounced. A single inspector carried out the inspection.

Before the inspection we reviewed information we had about the service, including previous inspection reports and notifications the provider sent to us. A notification is information about important events which the provider is required to tell us about by law.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with three people living at the home, three members of staff and the registered manager.

We looked at care plans and associated records, including medicines records, for five people, and three staff files. Other records we saw included audits and checks, certificates of maintenance, infection prevention and control records, and training records for all staff. We also checked policies and procedures, minutes of staff and residents meetings, and saw photographs of activities.

Updated 14 October 2017

This inspection took place on 11 June 2017 and was unannounced.

Fairhaven Residential Care Home provides residential care for older people over the age of 65. The home is registered for up to 13 people and at the time of this inspection there were 10 people living at the home.

At our previous inspection in February 2016 we found breaches of three regulations and rated the service Requires improvement. The breaches were in the areas of obtaining consent to care and support, management systems, and checks to make sure staff employed were suitable to work in a care setting.

At this inspection we found improvements had been made and sustained in all areas. There were no longer breaches of regulation, but further improvement was needed in respect to obtaining consent where people lacked capacity.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were arrangements in place to protect people from risks to their safety and welfare, including the risks of avoidable harm and abuse. Staffing levels were sufficient to support people safely. The provider had recruitment processes in place to make sure they only employed workers who were suitable to work in a care setting. Suitable arrangements were in place to store medicines safely and administer them safely and as prescribed.

Staff received appropriate training and supervision to maintain and develop their skills and knowledge to support people according to their needs. Staff were aware of the principles of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. However the application of the principles in practice was not consistent. People were supported to eat and drink enough and they had access to healthcare services, such as GPs and specialist nurses.

Care workers had developed caring relationships with people they supported. People were encouraged to take part in decisions about their care and support, and their views were listened to. Staff respected people’s independence, privacy, and dignity.

Care and support were based on assessments and plans which took into account people’s abilities, needs and preferences. People were able to take part in leisure activities which reflected their preferences. The provider had a complaints procedure in place, but no formal complaints had been received.

The home had a warm, homely atmosphere. The provider had put in place systems to make sure the service was managed efficiently and to monitor and assess the quality of service provided.