Homecare With Caring Angels Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People and relatives felt involved with the assessment process. A relative told us, “I was involved with setting up her care plan and that’s working well. It is reviewed regularly and was last looked at about 3 months ago.”

There was a process in place to ensure people’s needs were assessed and reviewed. The assessments we saw considered people’s risks, needs, likes and dislikes. People and those important to them were involved with all aspects of this process, and this was documented.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them.

The registered manager confirmed care plans and risk assessments were based on best practice guidance. A variety of assessment tools were used to ensure people’s needs were identified and met. Staff were aware of the correct care that people needed.

The provider worked well across teams and services to support people.

Staff worked well together, this included sharing information about people through daily notes and attending staff meetings where staff told us people’s needs were discussed. Improvements were needed to ensure staff meetings were documented.

There was a system in place to ensure the staff team worked together and alongside other professionals to deliver care to people, this included the district nurses, occupational therapist and the pharmacy team.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control.

People and relatives confirmed their health needs were considered. A relative told us, “They have contacted her GP for her instead of bothering me. The carer will tell the office if there is an issue and then they ring the GP”.

People’s health needs were assessed, and plans were in place to monitor these conditions. Staff confirmed they were aware of people’s health needs.

The provider routinely monitored people’s care and treatment to continuously improve it.

There were systems in place to ensure people’s needs were identified, assessed and reviewed to ensure positive outcomes were achieved for people. Staff confirmed they were aware of people’s assessed needs and how they delivered support in line with this.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People told us staff gained consent from them. One person said, “They ask my consent before they do things for me.”

The provider was not currently supporting anyone who was not able to consent to their care, however the registered manager was able to explain the action they would take if needed. Staff had received training in this area and were aware of the processes to follow.