Homecare With Caring Angels Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People and relatives were happy with the care they received. One person told us, “They treat me with respect by the way they are always kind and happy and friendly to me”. A relative said, “They treat him respectfully and he has never complained about anyone. Another relative commented, “They shut the door to give her privacy.”

Staff and the management team spoke about people respectfully and compassionately and emphasised the importance of being kind and caring.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences.

People felt their individual needs and preferences were considered. A relative told us, “She is Christian and every Tuesday evening she has a call with her church, and the carers make an extra effort to be with her and help her with her phone. They always stay with her and help her which is so nice of them all”.

There were systems in place to ensure people were delivered care in response to their individual needs, this included ensuring people and those important to them participated in regular reviews, however improvements were needed to ensure these reviews were always documented and contained the detail of what was discussed.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were involved with all aspects of their care. A relative told us, “They are very kind to her, and they encourage her to do little things for herself like brushing her teeth and her hair and her hair always looks neat and tidy when she comes through”.

Staff we spoke with were aware told us how they encouraged people to remain independent. Care plans in place considered how people made choices and how their independence could be promoted.

The provider listened to and understood people’s needs, views and wishes.

People and relatives felt their needs were responded to. A relative told us, “The care plan was very thorough, and I was at the assessment along with the staff. It is all followed correctly and was reviewed today as we need to have some changes regarding my relation having a new bed which we are waiting for”.

All people and relatives told us they had the opportunity to be part of regular reviews where they could discuss concerns or changes to their needs.

The registered manager told us they held regular reviews of people’s care either face to face or over the telephone to ensure they had the most up to date information about people, they recognised improvements were needed to ensure these reviews were always documented.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The registered manager described the staff team as family. They told us they were the backbone to the service. Staff we spoke with felt it was a good place to work, and they received support when needed.

There were systems in place to consider staff wellbeing, and the provider was in the process of introducing incentives for staff.